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Frequently Asked Questions |
How do I know which telephone system to choose?
Making sure you choose the right phone system for your needs is a critical decision. At Business Phone Systems Direct we understand your problem, which is why we have gone to great lengths to help you, by providing accurate product descriptions, along with comprehensive lists of features and benefits for each product. This enables you to compare different products at a glance. If you have any further questions our sales team will only be to happy to help. You can email them direct on sales@businessphonesystemsdirect or telephone our sales hot line on 0870800900.
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How can I be sure I choose the right system for my business?
When you contact Business Phone Systems Direct either by email or phone, our sales team will ascertain your exact needs. We will discuss any key requirements with you and suggest products that match them. Our sales team will not try to sell you something that is beyond your needs and will pertain to explain everything as simply and straightforwardly as possible.
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How reliable are modern telephone systems?
Today’s modern telephone systems are extremely reliable. Because here at Business Phone Systems Direct we only supply quality products from leading manufacturers you can be sure that they have all undergone rigorous testing procedures before being released onto the market. However should any problems occur then our technical support team will be happy to work with you, to get your system up and running again in the shortest possible amount of downtime to your business. On top of this all our products carry full manufacturer’s guarantees, as well as a full guarantee from ourselves, providing you with total peace of mind.
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If I have any problems with my new phone system, how do I get it fixed?
Any problems that occur through no fault of your own within the guarantee period will of course be handled accordingly. Here at business phone systems we believe in providing you the customer with the best possible support. We can offer you a maintenance contract that can be tailored to comply with your needs and budget. This could range from a simple 9 to 5 Monday to Friday agreement, to a more substantial 24/7 365 days a year contract. All with agreed maximum response times. For any small simple problems our tech support team are always on the end of the phone or a simple email away.
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How quickly will my order be delivered?
All orders are dealt with promptly within a 48 hour period. At Business Phone Systems Direct we pride ourselves in providing our customers with speedy and safe delivery of all products. If we are supplying and installing the equipment ordered, then our customer care team will liaise with you regarding any installation dates and times.
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How soon will you install my new phone system?
This depends on stock availability, installation engineer availability and any additional technical requirements. We will endeavour to provide you with a prompt and efficient installation service. Our sales team will be able to provide you with accurate installation dates to suit you at the time of order. Please note that depending on the nature of the installation, it may be necessary for one of our representatives to visit your site prior to installation.
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How secure is buying online?
When you make a purchase from Business Phones Systems Direct online, you will be redirected to a highly secure payment service provider. This service provider uses a variety of high tech security strategies to ensure complete protection of your personal finance information, and prevention of unauthorised transactions.
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Why should I buy a phone system from Business Phone Systems Direct?
At Business Phone Systems Direct we pride ourselves on offering excellent quality products and services at very competitive prices. Our commitment to providing you the customer with the best possible experience is second to none. Our parent company Intramation Limited has a proven track record within the communications industry. Having installed and maintained countless telephone and network solutions over the last seven years. All the experience we have gained within the communications industry is passed on to you the customer, allowing us to provide you with the service your company deserves.
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What guarantees do you offer with all your products and installations?
All the products we supply and install are of course covered by full manufacturer’s guarantees (usually twelve months). In addition to this we will be pleased to offer full refunds or replacements for products that are damaged while in transit to you, or malfunction within the guarantee period through no fault of your own. Any installation work carried out by Business Phone Systems Direct also carries a full twelve months guarantee.
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How do I return an item to you?
Business Phone Systems Direct will be pleased to accept any product returns that are returned using the correct procedure outlined in the Returns Policy section of our website. You can access this section by clicking on the link above or from the link placed at the bottom of the Business Phone Systems Direct home page.
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How long will it be before I receive a refund for any items that I return?
If you have followed the correct returns procedure outlined in our Returns Policy section, then we will endeavour to deal with your return within 48 hours. If everything is deemed in order then a full refund will be despatched to you straight away. If there are any problems with the item/s returned then our staff will contact you immediately and inform you of the situation. Please note that shipping costs are non refundable and it is advisable to take out insurance on the item/s to be returned, as Business Phone Systems Direct will not be held responsible for any damaged caused while in transit to our company.
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What experience do your engineers have in installing telephone systems?
Any installation work is carried out via our parent company Intramation Limited. We have installed countless numbers of telephone and network systems over the past seven years, and have gained much knowledge and experience within the telecommunications industry. All work is carried out to the highest of standards by experienced, qualified telecommunications engineers. Of course any work that is carried out by us carries our full guarantee backed up by a comprehensive maintenance contract tailored to suit your needs.
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Would I be better off choosing an analogue or a digital phone system?
This all depends on your company’s circumstances and budget. At Business Phone Systems Direct we pride ourselves in being able to supply the best system for your needs whether that be traditional handsets or a more modern cordless DECT system. If you require a consultation to discuss the individual needs of your company our sales team will be happy to arrange this for you. Just give our sales team a call or drop them an email. You can find our contact details down the left hand side of our home page.
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Are cordless phones more expensive and less reliable?
Of course cordless phone systems do come at premium compared to a more traditional telephone system. Here at Business Phone Systems Direct we endeavour to keep costs to a minimum without sacrificing product quality or service standards. So you can rest assured that a state of the art digital phone system may not come at as high a premium as you may have first thought. As far as reliability is concerned, today’s modern digital phone systems are no less reliable than an analogue system.
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Payment Terms
You can pay for your shopping in a number of ways, whether it is on-line or over the telephone. We accept Mastercard, Visa, Switch, Solo, American Express and Delta. Cheques are also accepted, however goods will only be dispatched once payment has been cleared. If you are using this form of payment, please make cheques payable to Business Phone Systems Direct.
On-line and telephone order payment is processed via our SSL secure payment system. In the case of card payments, funds are taken at point of order. Our SSL certificate is secured by Thawte.
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